Mumbai: Maharashtra Chief Minister Devendra Fadnavis on Monday announced a major digital initiative, stating that all government-to-citizen services will soon be accessible via WhatsApp. He directed officials to make these services available on WhatsApp in addition to the existing ‘Aaple Sarkar’ portal. According to a statement from the Chief Minister’s Office (CMO), 236 new services have been added in the last 15 days.
Reviewing citizen services at his official residence ‘Varsha’, Fadnavis emphasized that each taluka should initially form a cluster of 10 to 12 villages, where services would be tailored to local needs. Dedicated teams will manage these clusters to ensure timely delivery.
The CM also stressed reducing the number of documents required in application processes and called for independent audits of service quality by third-party agencies. Dashboards of all zilla parishads, municipal corporations, and universities are to be standardized to provide citizens with a uniform experience, the CMO stated.
Chief Secretary Rajesh Kumar suggested enabling appeals within the service delivery framework and adopting a multi-modal system for certificate delivery, including email, portal, and WhatsApp.
