New Delhi: In response to the ongoing closure of Pakistan’s airspace for Indian airlines, the Directorate General of Civil Aviation (DGCA) has introduced a set of new guidelines for airlines operating in the affected regions. The move comes as Indian airlines are forced to adjust flight paths, resulting in longer flight durations and the potential for technical stops.
As per the new advisory issued by the DGCA on Saturday, airlines must now provide passengers with clear, timely information about revised flight routes and extended travel times. Additionally, the DGCA has emphasized the importance of communicating the possibility of technical stops, where passengers will generally remain onboard, during these unscheduled halts.
Clear Communication with Passengers
The directive mandates that airlines must ensure that passengers are informed at check-in counters, boarding gates, and, where possible, through SMS or email alerts. “Airlines are required to clearly explain to passengers that these technical stops are operational and are necessary for safety and logistical reasons,” the DGCA’s advisory stated.
In-Flight Comfort and Medical Preparedness
The regulator also addressed passenger comfort amidst the disruptions. Airlines are now instructed to revise in-flight catering services to account for the extended flight times, which include providing more frequent meals, hydration, dry snacks, and any special meals as per passenger requests.
In addition to catering adjustments, the DGCA has prioritized medical preparedness on flights. Airlines are required to ensure that onboard first-aid kits are sufficiently stocked and that alternative airports used for technical stops are equipped with emergency medical support and ambulances.
Crew Training and Customer Service Preparedness
The DGCA also highlighted the need for crew readiness to manage passenger fatigue and discomfort due to longer journeys. Flight crews will undergo briefings on how to handle such challenges, as well as medical situations that may arise during the flight. Furthermore, airlines are expected to prepare customer service teams to assist with any delays, missed connections, or other travel disruptions in compliance with the Civil Aviation Regulations (CAR).
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